Contact information
Contact Information
At Sanzio, we are committed to providing clear, reliable, and accessible customer support. This Contact Information page explains how customers can contact us regarding orders, shipping, returns, refunds, product questions, subscriptions, and general support.
Customer Support
For all customer service inquiries, please contact us by email at:
Our support team can assist with:
Order questions.
Shipping and tracking updates.
Return and refund requests.
60-Day Money-Back Guarantee requests.
Damaged, defective, missing, or incorrect items.
Subscription or auto-refill questions.
Address correction requests.
Product usage questions.
Billing and payment-related support.
General customer service inquiries.
Order Support
For faster assistance, customers should include the following information when contacting us:
Order number.
Email address used at checkout.
Full name on the order.
A clear explanation of the issue.
Photos of the product, package, or shipping label when relevant.
Providing accurate information helps our support team review the request more efficiently.
Return and Refund Support
For return, refund, replacement, or guarantee-related requests, contact us at:
All return and refund requests are reviewed according to our Return and Refund Policy.
Customers should not send any product back before receiving approval and instructions from our support team. Returns sent without authorization may not be accepted or refunded.
Shipping and Delivery Support
For shipping questions, delivery delays, tracking issues, missing packages, damaged packages, or incorrect items, contact us at:
Please include your order number and tracking details, if available.
If your package is marked as delivered but you have not received it, we recommend checking with household members, neighbors, building management, local postal services, and the shipping carrier before contacting support.
Product Support
For questions about Sanzio Miracle Balm, product usage, ingredients, application instructions, skin sensitivity, or general product information, contact us at:
Sanzio Miracle Balm is a topical wellness product. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a medical condition, allergies, sensitive skin, persistent swelling, or any health concern, consult a qualified healthcare professional before use.
Subscription Support
If you purchased a subscription or auto-refill plan and need help managing, skipping, pausing, or canceling future orders, contact us at:
Subscription cancellations apply only to future charges. Orders that have already been billed, processed, packed, or shipped may not be eligible for cancellation and will be handled according to our Return and Refund Policy.
Response Times
We work to respond to customer inquiries as quickly as possible. Response times may vary depending on order volume, support demand, weekends, holidays, and the complexity of the request.
Submitting multiple emails about the same issue may delay response time. We recommend replying to the same email thread so our support team can review the full conversation history.
Important Notice
Sanzio provides customer support only through our official support email:
Customers should be cautious of unauthorized websites, fake social media pages, third-party sellers, or individuals claiming to represent Sanzio.
Sanzio is not responsible for products purchased from unauthorized sellers, third-party marketplaces, or unofficial websites.
Contact Email
For all inquiries, contact: