Privacy policy
Privacy Policy
At Sanzio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, place an order, contact us, or interact with our services.
By using our website or purchasing from Sanzio, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, create an account, contact us, subscribe to updates, or interact with our store, we may collect certain personal information.
This may include:
Your name.
Your email address.
Your phone number.
Your billing address.
Your shipping address.
Your payment details.
Your order history.
Your customer support messages.
Your product preferences.
Your IP address.
Your browser type.
Your device information.
Your website activity.
Your approximate location based on IP address.
Your marketing preferences.
We only collect information that is necessary to operate our store, process orders, provide customer support, improve our services, comply with legal obligations, prevent fraud, and communicate with customers.
2. Payment Information
Payments are processed through secure third-party payment providers.
Sanzio does not directly store complete credit card numbers, debit card numbers, or full payment credentials on our own systems.
Payment providers may collect and process payment information according to their own privacy and security policies. This may include card details, billing information, fraud prevention data, and transaction verification information.
3. How We Use Your Information
We may use your personal information to:
Process and fulfill orders.
Confirm purchases.
Send order updates.
Provide shipping and delivery information.
Respond to customer support requests.
Process returns, refunds, cancellations, and replacements.
Verify payment and prevent fraud.
Improve our website, products, and services.
Personalize your shopping experience.
Send marketing emails or promotional messages, when permitted.
Manage subscriptions, auto-refill plans, or customer accounts.
Comply with legal, tax, accounting, and regulatory obligations.
Protect the security and integrity of our website.
Investigate suspicious, abusive, or fraudulent activity.
We do not use your personal information for purposes that are unrelated to our business operations without a valid reason or your consent where required.
4. Email and Marketing Communications
If you subscribe to our email list, make a purchase, or otherwise provide your contact information, we may send you emails about your order, customer service matters, promotions, product updates, special offers, or store news.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at:
Even if you unsubscribe from marketing communications, we may still send important transactional emails related to your orders, payments, refunds, account activity, shipping updates, or legal notices.
5. SMS and Phone Communications
If you provide your phone number, we may use it to contact you about your order, delivery updates, customer support, abandoned checkout reminders, or promotional messages where permitted.
Message and data rates may apply depending on your carrier.
You may opt out of promotional SMS messages by following the instructions provided in the message or by contacting us at:
We may still use your phone number for essential transactional or customer service communications when necessary.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, log files, and similar technologies to operate the store and improve the customer experience.
These technologies may help us:
Keep items in your cart.
Remember your preferences.
Understand how customers use our website.
Measure website performance.
Improve product pages and checkout flow.
Detect fraud and security risks.
Deliver relevant advertising.
Measure the effectiveness of marketing campaigns.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality, cart behavior, checkout performance, and your overall shopping experience.
7. Advertising and Analytics
We may work with third-party advertising and analytics partners to understand website traffic, measure campaigns, show relevant ads, and improve our marketing.
These partners may collect information such as your IP address, device type, browser type, pages viewed, products viewed, purchase activity, referral source, and interactions with ads.
This information may be used to provide analytics, attribution, retargeting, advertising measurement, and personalized advertising where permitted by law.
Third-party partners may include platforms such as advertising networks, analytics providers, email platforms, SMS platforms, payment processors, shipping providers, fraud prevention tools, and ecommerce service providers.
8. How We Share Information
We may share personal information with trusted third parties when necessary to operate our business and provide our services.
This may include:
Payment processors.
Shipping carriers.
Fulfillment partners.
Fraud prevention providers.
Customer support tools.
Email and SMS platforms.
Analytics providers.
Advertising platforms.
Website hosting providers.
Ecommerce platform providers.
Professional advisors.
Legal, tax, accounting, and compliance providers.
Government authorities or law enforcement where required by law.
We only share information that is reasonably necessary for these providers to perform their services or for us to comply with applicable obligations.
We do not sell your personal information as a standalone product.
9. Order Fulfillment and Shipping
To fulfill your order, we may share necessary information with fulfillment centers, warehouses, suppliers, and shipping carriers.
This may include your name, shipping address, phone number, email address, order details, and tracking information.
Shipping carriers may use this information to deliver your order, provide tracking updates, verify delivery, manage failed delivery attempts, or contact you about the shipment.
10. Fraud Prevention and Security
We may use personal information to detect, prevent, and respond to fraud, chargebacks, unauthorized transactions, abuse of our policies, suspicious behavior, security threats, or violations of our terms.
This may include reviewing order details, payment information, IP address, billing and shipping information, device data, customer communication, and transaction history.
We may share relevant information with payment processors, fraud prevention providers, banks, card networks, law enforcement, or dispute resolution services when necessary.
11. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information to:
Process orders.
Provide customer support.
Manage refunds, returns, and disputes.
Comply with tax, legal, accounting, and regulatory obligations.
Prevent fraud and abuse.
Maintain business records.
Resolve customer issues.
Improve our services.
When personal information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no method of online transmission, electronic storage, or internet-based service is completely secure.
While we work to protect your information, we cannot guarantee absolute security. Customers are responsible for keeping their account information, passwords, devices, and email accounts secure.
13. International Data Transfers
Your personal information may be processed, stored, or transferred in countries other than where you live.
These countries may have privacy laws that are different from the laws in your location.
When we transfer or process information internationally, we take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy.
14. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
These rights may include the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request restriction of processing.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your personal information.
Opt out of certain marketing communications.
To exercise privacy rights, contact us at:
We may need to verify your identity before processing your request. Some requests may be limited by legal, security, fraud prevention, accounting, tax, or operational requirements.
15. California Privacy Rights
If you are a California resident, you may have additional rights under applicable privacy laws.
These may include the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion or correction of certain personal information; and the right to opt out of certain data sharing activities where applicable.
Sanzio does not sell personal information as a standalone product.
To submit a California privacy request, contact us at:
16. European, UK, and International Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another region with privacy protections, you may have additional rights under applicable data protection laws.
Where required, we process personal information based on legal grounds such as:
Performance of a contract.
Customer consent.
Legal obligation.
Legitimate business interests.
Fraud prevention and security.
Customer support and order fulfillment.
You may request access, correction, deletion, restriction, portability, or objection to processing by contacting us at:
Certain requests may be refused or limited when we are required to retain information for legal, tax, accounting, fraud prevention, chargeback, or security purposes.
17. Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without appropriate consent, we may delete the information from our records.
If you believe a child has provided personal information to us, contact us at:
18. Customer Reviews, Testimonials, and User Content
If you submit a review, testimonial, photo, comment, or other user-generated content, we may display it on our website, advertising, social media, product pages, or other marketing materials.
By submitting content, you confirm that it is accurate, lawful, and does not violate the rights of others.
We may edit reviews or testimonials for length, clarity, grammar, formatting, or compliance, while preserving the general meaning.
Do not submit private, sensitive, or confidential information in public reviews.
19. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
When you leave our website or interact with a third-party service, your information may be governed by that third party’s own privacy policy.
20. Account and Checkout Information
If you create an account or place an order, you are responsible for ensuring that your personal information is accurate and up to date.
Incorrect information may affect payment processing, shipping, delivery, customer support, refunds, and account access.
Sanzio is not responsible for issues caused by inaccurate, incomplete, or outdated customer information provided at checkout.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, technology, or privacy practices.
Any updated version will be posted on our website. Continued use of our website after updates means you accept the revised Privacy Policy.
22. Contact Information
For privacy questions, data requests, order support, marketing preferences, or customer service, contact us at:
Sanzio will review your request and respond as appropriate based on the nature of your inquiry and applicable privacy requirements.