Terms of service
Terms of Service
Welcome to Sanzio. These Terms of Service govern your access to and use of our website, products, services, checkout, customer support, and any related features provided by Sanzio.
By visiting our website, placing an order, creating an account, subscribing to our services, or using any part of our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use our website or purchase our products.
1. Overview
Sanzio operates an online store that offers topical wellness products, including Sanzio Miracle Balm.
Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Sanzio. The terms “you,” “your,” and “customer” refer to any person who visits our website, places an order, communicates with us, or uses our services.
These Terms of Service apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.
2. Use of Our Website
By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with the consent and supervision of a parent or legal guardian.
You agree not to use our website or products for any unlawful, abusive, fraudulent, harmful, or unauthorized purpose.
You may not:
Use our website in violation of any applicable law.
Interfere with the security or operation of the website.
Attempt to gain unauthorized access to our systems.
Use false, misleading, or inaccurate information.
Copy, reproduce, resell, or exploit any part of our website without permission.
Submit malicious code, viruses, spam, or harmful software.
Use our website to commit fraud, chargeback abuse, or policy abuse.
We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts if we believe a customer has violated these Terms of Service.
3. Product Information
We make reasonable efforts to display product descriptions, images, pricing, ingredients, usage instructions, and availability as accurately as possible.
However, we do not guarantee that all product descriptions, images, colors, packaging, labels, sizes, ingredients, availability, or other content will always be accurate, complete, current, or error-free.
Product packaging, labeling, ingredients, colors, and appearance may vary slightly due to manufacturing updates, supplier changes, screen settings, photography, or product improvements.
Sanzio reserves the right to modify, update, discontinue, or limit the availability of any product at any time without prior notice.
4. Wellness and Medical Disclaimer
Sanzio Miracle Balm is a topical wellness product.
Our products and website content are provided for general wellness and informational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, injury, or health issue.
Information on our website, advertisements, product pages, emails, reviews, testimonials, or other materials should not be considered medical advice.
You should consult a qualified healthcare professional before using our products if you:
Have a medical condition.
Are pregnant or nursing.
Are taking medication.
Have sensitive skin.
Have allergies.
Have circulation problems.
Experience persistent swelling, pain, irritation, or discomfort.
Are unsure whether the product is suitable for you.
Use the product only as directed. Discontinue use if irritation, discomfort, allergic reaction, or unexpected symptoms occur.
5. Individual Results May Vary
Customer experiences, testimonials, reviews, and product claims reflect individual experiences and may not represent typical results.
Results may vary depending on consistency of use, skin type, body response, lifestyle, application frequency, health conditions, and other personal factors.
Sanzio does not guarantee that every customer will experience the same results.
6. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
We reserve the right to accept, refuse, cancel, or limit any order for any reason, including but not limited to:
Product availability.
Suspected fraud.
Incorrect pricing.
Incorrect product information.
Payment issues.
Shipping restrictions.
Abuse of promotions.
Excessive returns or refund requests.
Violation of these Terms of Service.
An order confirmation does not guarantee acceptance of the order. We may cancel or adjust an order if an issue is identified.
7. Pricing and Payment
All prices are displayed on the website at the time of purchase.
Prices, discounts, offers, shipping fees, taxes, and availability may change at any time without notice.
We reserve the right to correct pricing errors, typographical errors, or checkout mistakes, even after an order has been placed.
Payment must be completed at checkout using an accepted payment method. By submitting payment information, you confirm that you are authorized to use the selected payment method.
If payment is declined, disputed, reversed, flagged, or considered suspicious, we may cancel or hold the order.
8. Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, payment, and contact information for all purchases.
You are responsible for ensuring that your email address, phone number, shipping address, billing address, and payment details are correct before completing checkout.
Sanzio is not responsible for delays, failed deliveries, lost orders, incorrect shipments, refund issues, or support delays caused by inaccurate or incomplete customer information.
9. Shipping and Delivery
Shipping times, delivery estimates, and processing times are provided for convenience and are not guaranteed unless expressly stated.
Delivery times may vary depending on carrier operations, destination, customs, weather, holidays, local disruptions, address accuracy, and other factors outside our control.
Once an order is handed to the carrier, delivery is subject to the carrier’s policies and performance.
Sanzio is not responsible for delays caused by carriers, customs, incorrect addresses, refused delivery, failed delivery attempts, or events beyond our reasonable control.
10. Risk of Loss
Risk of loss may pass to the customer once the order is transferred to the shipping carrier.
If tracking shows that an order was delivered, Sanzio is not responsible for lost or stolen packages after delivery confirmation.
Customers are responsible for providing a safe and accurate delivery location.
11. Returns, Refunds, and Cancellations
Returns, refunds, replacements, cancellations, damaged items, incorrect items, and our 60-Day Money-Back Guarantee are governed by our Return and Refund Policy.
By placing an order, you agree to the terms of that policy.
Refunds are not guaranteed unless the request meets the requirements of our Return and Refund Policy.
Original shipping fees, handling fees, priority processing fees, shipping protection fees, and other non-product service fees may be non-refundable unless required by law.
12. 60-Day Money-Back Guarantee
Eligible orders of Sanzio Miracle Balm may be covered by our 60-Day Money-Back Guarantee.
The guarantee is subject to the conditions listed in our Return and Refund Policy.
The guarantee does not promise specific medical or personal results. It only provides a refund process for eligible orders that meet the policy requirements.
Sanzio reserves the right to refuse guarantee claims that are late, incomplete, fraudulent, abusive, or outside the policy terms.
13. Subscriptions and Auto-Refill Plans
If you purchase a subscription, recurring order, or auto-refill plan, you authorize Sanzio or its payment provider to charge your selected payment method according to the selected subscription terms.
You are responsible for managing, pausing, skipping, or canceling your subscription before the next billing date.
Canceling a subscription stops future charges only. It does not automatically cancel, refund, or return orders that have already been billed, processed, packed, or shipped.
Subscription orders are subject to these Terms of Service and our Return and Refund Policy.
14. Promotions, Discounts, and Offers
Promotional offers, discount codes, bundles, free gifts, and limited-time deals are subject to availability and may be changed, limited, or discontinued at any time.
Promotions may not be combined unless expressly stated.
We reserve the right to cancel, refuse, or adjust any order where a promotion, discount, or offer was misused, applied incorrectly, abused, or obtained through unauthorized means.
Free gifts and promotional items have no cash value and cannot be refunded separately.
15. Customer Reviews and Testimonials
If you submit a review, testimonial, photo, video, comment, or other content to Sanzio, you grant us the right to use, reproduce, edit, publish, display, distribute, and share that content for marketing, advertising, website, social media, product page, and promotional purposes.
You confirm that any content you submit is truthful, lawful, and does not violate the rights of any third party.
We may edit customer content for grammar, clarity, length, formatting, or compliance while preserving the general meaning.
We reserve the right to remove or reject content that is false, offensive, unlawful, misleading, abusive, or inappropriate.
16. Intellectual Property
All content on our website, including text, images, product names, graphics, logos, icons, videos, designs, layouts, product descriptions, and other materials, is owned by or licensed to Sanzio.
You may not copy, reproduce, modify, distribute, sell, publish, display, or exploit any content from our website without our prior written permission.
Unauthorized use of our intellectual property may result in legal action.
17. Third-Party Tools and Services
Our website may use third-party tools, platforms, apps, payment processors, shipping services, analytics tools, advertising platforms, email providers, SMS providers, or other service providers.
These third parties may have their own terms and privacy policies.
Sanzio is not responsible for third-party websites, services, tools, policies, errors, delays, outages, or actions.
Your use of third-party services may be subject to their own terms and conditions.
18. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the accuracy, content, privacy practices, security, or policies of third-party websites.
Accessing third-party links is done at your own risk.
19. Prohibited Uses
You are prohibited from using our website, products, or services:
For any unlawful purpose.
To violate any law, regulation, or third-party right.
To submit false or misleading information.
To commit fraud or abuse payment systems.
To interfere with website security or functionality.
To transmit viruses, malware, spam, or harmful code.
To scrape, copy, or extract website data without permission.
To harass, abuse, insult, harm, defame, or discriminate.
To impersonate another person or entity.
To engage in chargeback abuse, refund abuse, or promotion abuse.
We reserve the right to terminate access or refuse service if prohibited use is suspected.
20. Chargebacks and Payment Disputes
If you have an issue with an order, you should contact us first at:
If you open a chargeback or payment dispute, we reserve the right to provide order records, tracking information, delivery confirmation, customer communication, checkout records, policy acceptance, and other relevant evidence to the payment provider, bank, or card issuer.
We may be unable to process a direct refund while a dispute is active.
Fraudulent or abusive disputes may result in refusal of future orders.
21. Limitation of Liability
To the fullest extent permitted by law, Sanzio shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, services, or inability to use them.
This includes, but is not limited to, loss of profits, loss of data, loss of business, personal inconvenience, delivery delays, allergic reactions, misuse of products, or reliance on website content.
Our total liability for any claim related to an order shall not exceed the amount paid by the customer for the product giving rise to the claim, unless otherwise required by law.
22. Disclaimer of Warranties
Our website, products, and services are provided on an “as available” and “as is” basis.
We do not guarantee that the website will be uninterrupted, secure, error-free, current, or free from viruses or harmful components.
We do not guarantee that product descriptions, website content, delivery estimates, promotions, or availability will always be accurate or complete.
Except as expressly stated in our policies, we disclaim all warranties to the fullest extent permitted by law.
23. Indemnification
You agree to indemnify and hold harmless Sanzio, its owners, operators, employees, contractors, service providers, suppliers, partners, affiliates, and representatives from any claim, demand, loss, liability, expense, damage, or cost arising from:
Your use of our website.
Your violation of these Terms of Service.
Your misuse of our products.
Your violation of any law or third-party right.
Your submission of false, inaccurate, or misleading information.
Your fraud, chargeback abuse, refund abuse, or policy abuse.
24. Force Majeure
Sanzio shall not be responsible for delays, failures, losses, or inability to perform caused by events beyond our reasonable control.
These may include carrier delays, customs delays, natural disasters, severe weather, labor strikes, supply chain disruptions, pandemics, government actions, payment processor outages, internet failures, technical issues, civil disturbances, or other unexpected events.
25. Privacy
Your use of our website and services is also governed by our Privacy Policy.
By using our website, you agree that we may collect, use, process, and share information as described in our Privacy Policy.
26. Severability
If any part of these Terms of Service is found to be unlawful, invalid, or unenforceable, that part shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.
27. No Waiver
Failure by Sanzio to enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
28. Changes to These Terms
We may update, change, or replace these Terms of Service at any time by posting the updated version on our website.
It is your responsibility to review these Terms periodically.
Continued use of our website after changes are posted means you accept the updated Terms of Service.
29. Contact Information
For questions about these Terms of Service, orders, refunds, returns, shipping, product support, or customer service, contact us at:
Our support team will review your request and provide the appropriate next steps.