Refund policy
Return and Refund Policy
At Sanzio, customer satisfaction is important to us. This Return and Refund Policy explains how returns, refunds, replacements, cancellations, and our 60-Day Money-Back Guarantee work when you purchase from our official website.
By placing an order with Sanzio, you agree to the terms below.
1. 60-Day Money-Back Guarantee
Eligible orders of Sanzio Miracle Balm are protected by our 60-Day Money-Back Guarantee.
We believe in the quality of our product. However, individual results may vary depending on consistency of use, application frequency, personal body response, lifestyle, skin sensitivity, and other individual factors.
To qualify for the 60-Day Money-Back Guarantee, customers must contact us within 60 days from the date the order was delivered.
To review your request, we may ask for your order number, the email address used at checkout, a brief explanation of your experience, and photos of the product if necessary.
Refund requests submitted after the 60-day guarantee period may be refused.
2. Eligibility for Returns
We accept eligible return requests when the order was purchased directly from Sanzio and the customer can provide valid proof of purchase.
To be eligible for a return or refund, the item must not be damaged due to misuse, improper handling, negligence, unauthorized alteration, improper storage, or failure to follow product instructions.
For hygiene and safety reasons, opened or used personal care products may not be eligible for a standard return unless the request is submitted under the 60-Day Money-Back Guarantee and approved by our support team.
Sanzio reserves the right to refuse any return that does not meet the requirements of this policy.
3. Non-Returnable Items
The following items are not eligible for return:
Products purchased from third-party sellers, marketplaces, unauthorized websites, or resellers.
Products not purchased directly from Sanzio.
Items returned without prior approval from our support team.
Items damaged by misuse, improper handling, improper storage, or unauthorized modification.
Empty containers returned without approval.
Orders outside the allowed return or guarantee period.
Products marked as final sale, clearance, promotional, or non-returnable, where applicable.
Sanzio is not responsible for counterfeit products or products purchased outside our official sales channels.
4. How to Request a Return or Refund
To request a return, refund, or replacement, contact our support team at:
Please include your order number, the email address used at checkout, and a short explanation of your request.
Do not send any product back before receiving approval from our support team. Returns sent without authorization may not be accepted or refunded.
Once your request is reviewed, our support team will provide the next steps. If a return is required, we will provide return instructions.
5. Return Shipping Costs
Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Original shipping fees, handling fees, priority processing fees, shipping protection fees, and other non-product service fees are non-refundable unless required by law.
We recommend using a trackable shipping service when returning an item. Sanzio is not responsible for returns lost, delayed, damaged, or misdelivered in transit.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at:
Please include your order number and clear photos of the product, packaging, shipping label, and the issue being reported.
After reviewing your case, we may offer a replacement, refund, store credit, or another appropriate solution.
Claims for damaged, defective, or incorrect items must be submitted within a reasonable period after delivery. Claims submitted too late may be refused if we are unable to verify the issue.
7. Refund Processing
Once your refund is approved, it will be processed back to the original payment method used at checkout.
Refund processing times may vary depending on your bank, credit card provider, or payment processor. Once issued, refunds may take several business days to appear on your statement.
Sanzio is not responsible for delays caused by banks, card issuers, or payment processors.
8. Partial Refunds
In some cases, only a partial refund may be granted.
Partial refunds may apply when:
The product shows signs of misuse.
The item is returned damaged or incomplete.
Only part of a bundle or multi-item order is returned.
The original order included discounts, promotions, free gifts, or bundle pricing.
Non-refundable shipping, handling, or service fees were included in the order.
We reserve the right to determine the refund amount based on the condition of the returned item and the details of the order.
9. Bundles, Discounts, and Promotional Offers
If your order included a bundle, discount, free gift, promotional item, or multi-buy offer, all items included in the promotion may need to be returned to qualify for a full refund.
If only part of a promotional order is returned, the refund may be adjusted to reflect the original value of the items kept by the customer.
Free gifts, bonus items, and promotional items have no cash value and cannot be refunded separately.
10. Order Cancellations
Orders are processed as quickly as possible. Because of this, we cannot guarantee that an order can be canceled after it has been placed.
If you need to cancel an order, contact us immediately at:
If the order has already been processed, packed, shipped, or handed to the carrier, it cannot be canceled. In that case, you may request a return after delivery, subject to this policy.
11. Subscription Orders
If you purchased a subscription or auto-refill plan, you are responsible for managing, skipping, pausing, or canceling your subscription before the next billing date.
Subscription cancellations only stop future charges. They do not automatically cancel, refund, or return orders that have already been processed, billed, packed, or shipped.
If a subscription order has already been billed or shipped, it will be treated as a standard order under this Return and Refund Policy.
12. Incorrect Addresses, Refused Deliveries, and Failed Delivery Attempts
Customers are responsible for providing a complete and accurate shipping address at checkout.
Sanzio is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to:
Incorrect shipping address.
Missing apartment, unit, suite, building, or floor number.
Incorrect postal code.
Refused delivery.
Failure to collect the package.
Carrier delivery issues caused by incorrect customer information.
If an order is returned to us because of an incorrect address, refused delivery, or failed delivery attempt, any reshipping fees, return shipping costs, carrier fees, or handling fees may be deducted from the refund where applicable.
13. Lost or Stolen Packages
Once an order is marked as delivered by the carrier, Sanzio is not responsible for lost or stolen packages.
If your tracking shows delivered but you did not receive the package, please check with neighbors, household members, building management, local postal services, or the carrier directly.
We may assist with a carrier claim when possible, but we cannot guarantee a replacement or refund for packages confirmed as delivered.
14. Chargebacks and Payment Disputes
We encourage customers to contact us first so we can resolve any issue quickly.
If a chargeback or payment dispute is opened with your bank, card issuer, or payment provider, we may be unable to process a refund directly while the dispute is active.
Sanzio reserves the right to provide order records, tracking information, delivery confirmation, customer communication, and policy acceptance details to the payment provider as evidence.
15. Product Results Disclaimer
Sanzio Miracle Balm is a topical wellness product. Individual results may vary.
Our product is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information on our website is provided for general wellness purposes only and should not be considered medical advice.
If you have a medical condition, are pregnant, nursing, taking medication, have sensitive skin, allergies, circulation problems, persistent swelling, or any health concern, consult a qualified healthcare professional before use.
Refund eligibility is based on the terms of this policy and does not guarantee specific personal results.
16. Abuse of Policy
Sanzio reserves the right to refuse returns, refunds, replacements, or future orders if we determine that a customer is abusing this policy.
This may include, but is not limited to:
Repeated refund requests.
False claims.
Returning empty, unrelated, or altered items.
Providing misleading information.
Attempting to obtain multiple refunds for the same order.
Filing chargebacks after receiving a refund, replacement, or resolution.
17. Contact Information
For return, refund, cancellation, shipping, order, or product support, contact us at:
Our support team will review your request and provide the appropriate next steps.